A few years back, I was dreaming of having a business so huge that we would be too busy to pick up calls. We could just hire a company to do all the phone answering, to take orders and all, after we put up an advert, using a toll free number. What I like best about having toll free numbers are personalized messages. Giving my customers a personal touch and the convenience of being able to use direct extensions instead of having to go through a bunch of staff to get to their sales rep.